An IT helpdesk is critical as it is often the part of an IT service that every staff member will have some contact whether that be to provide IT support or provide IT advice around a specific application. IT helpdesk solutions offer a large number of benefits including improving productivity across staff, reducing unwanted downtime through managing the IT systems. However, finding the right company can be complex as any successful IT helpdesk needs both the right staff but also the right technology to deliver a robust and scalable service.