When you finish working with any piece of paper, the study desk moves it out of your Action Zone. Put it into that file pile-or recycle it if you really won't need it again. In traditional call centers, customers often complain of long hold times and unreturned voicemails. Other times, the less-than-technically-savvy customer may become frustrated in his or her attempt to explain the problem. Help desk software allows an IT department to effectively manage and direct certain issues to the appropriate personnel.

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