Hi, I am Brandon Soros! working as a printer technician. As we all know HP it's a huge brand of printers, laptops, desktops, etc, But sometimes various kinds of reasons it's creation little trouble. HP always thinks about its customer satisfaction as well. That's why they created HP Assistant software, it resolves various kinds of technical issues. If you don't know how to download & install or use it, I & my technical team will assist you with all kinds of trouble. We are 24/7 Available for your Support.